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🗞️Optus Faces Legal Action from Australian Communications Regulator

🗞️Optus Faces Legal Action from Australian Communications Regulator

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Due to Optus's September 2022 data breach, the Australian Communications and Media Authority (ACMA) has filed a lawsuit against the company. As mandated by the Telecommunications Act, the communications watchdog claims that the telecom "Optus failed to protect the confidentiality of its customers’ personal information from unauthorised interference or unauthorised access as required under the Telecommunications (Interception and Access) Act 1979 (Cth) and has filed proceedings in the Federal Court. About 10 million current and former Optus customers were impacted by the September 2022 data breach, which resulted in the theft of personal data, including driver's licences and passports.

The Evening Post AU contacted the Optus for comment, A Optus spokesperson said ":

“Optus Mobile has been advised that the Australian Communications and Media Authority (ACMA) has filed proceedings in the Federal Court of Australia in relation to the cyberattack in September 2022. At this stage, Optus Mobile is not able to determine the quantum of penalties, if any, that could arise. Optus has previously apologised to its customers and has taken significant steps, including working with the police and other authorities, to protect them. It also reimbursed customers for the cost of replacing identity documents. Optus intends to defend these proceedings. As the matter is now before the courts, Optus is unable to make any further comment.” Optus spokesperson said.

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Meanwhile, For the full year ended 31 March 2024, Optus’ operating revenue, EBITDA and EBIT were stable compared to the last financial year. Growth in mobile service and Home revenues were moderated by the decline in Enterprise fixed service margins.

Optus added 116,000 subscribers to its mobile customer base, including growth of 108,000 prepaid customers, underpinned by strong performance from amaysim.

Despite the challenges of November’s network outage, momentum returned in the fourth quarter, with overall Mobile and Home revenue each growing by 2 per cent in the full year.

Interim CEO and CFO Michael Venter said the results demonstrated a solid performance in a difficult environment, as Optus remained focussed on enhancing customer experience.

“Optus is working hard to rebuild the trust of customers after a challenging 18 months and these results demonstrate we are on the right track,” Mr Venter said.

“We’re listening to our customers and in the year ahead we’ll be continuing to prioritise what we know is important to them – a resilient network that delivers seamless connectivity, great value products and services, and simple, efficient customer service.”

Optus was recognised as Australia’s fastest 5G for mobile download speeds by Opensignal for the sixth time in a row and was also the most awarded carrier, winning nine categories including best video experience and most consistent quality overall.

Optus also became the first carrier in Australia to hit speed of 800 Gbps across its optical network between Sydney and Melbourne.

Expansion of the Optus 5G mobile network continued with coverage reaching more than 80.5% of the Australian population across over 4,000 5G sites as at 31 March 2024.

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🗞️Optus Faces Legal Action from Australian Communications Regulator

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